User Profile
You can see information about Users in the Section of Users

Search

You can search for a specific user by typing the part or the whole Name, Email, Role or Location. The result (multiple results are possible) will be given in the Users table.

Users table

This table shows the Organization's users information:
  • Name – user's name and last name (optional) that was assigned to User during invitation or sign up
  • Role – displays one of 3 roles available: Admin, Staff, User with different access and permissions.
  • Location – displays location user was assigned to during invitation or sign up
  • Status – 3 registration statuses are possible:
    • pending – the user is invited, but the email is not confirmed (user haven't logged in)
    • active – the user confirmed the email, logged at least one time
    • inactive – the user hasn't logged for 1 month
  • Last login – last time user logged in. hh:mm M D, Y format (year is hidden if it's current)

Table interaction

All the columns support sorting.
Role and Status columns support additional filtering option. Select desired option(s) from the menu appears on clicking filter icon and press OK in order to change the table view. Click reset in the same menu if you want to return to default table view.

Hover options:

  • Initials – allows selecting users for Bulk Actions
  • Name – opens Email containing hint. Click on it to copy user's Email address
  • User role – click opens Role Permissions list on the right part of the screen
The only Bulk Action available here:
  • Apply Tag
  • Export Users (CSV)
  • Delete
Select all users by marking checkbox in columns naming row or specify users selection by marking each user's checkbox.
‌ Select the desired menu item
Confirm or cancel the action
By clicking on the Name of a User in the List of Users, you can see information about a specific user

User Profile

The User profile contains information about the user Name, user Organization, user Country, information about the user Status, Role, Email, Last login, Tags and there may also be other custom information.
Single Actions menu is triggered by hovering Actions column in user's row. Available actions:
  • Edit – edit data that was provided during invitation. Same modal window as for Invite User. Email can't be changed.
  • Change Password – modal window opens. "Are you sure want to change user password?" prompt NEW PASSWORD input field.
Change Password modal window
  • Send Device Log – sends selected user's devices logs to Administrator's Email
  • Force Logout – logs user out immediately. No confirmations required.
  • Transfer User – you can transfer this user to another organization. You would need to input an email address of administrator in a Destination Organization Administrator Email field.
Transfer User modal window
  • Delete Account – modal window will appear. Type DELETE and confirm the action are required.
Delete User modal window

Information Tab

The Information tab contains information about:
  • Status – 3 registration statuses are possible:
    • pending – the user is invited, but the email is not confirmed (user haven't logged in)
    • active – the user confirmed the email, logged at least one time
    • inactive – the user hasn't logged for 1 month
  • Email
  • Nickname
  • Phone Number (optional) – 15 digit international phone format for any country.
  • Role – 3 roles available: Admin, Staff, User with different access and permissions.
  • Client Custom fields- may contain additional information about the user required for work.
  • Timezone- user location timezone.

Actions Log Tab

On the Action logs tab, the user can select a time interval to view the actions for this period:
The table contains information about:
  • Time - Date and time of the Action
  • Organization Name
  • Client - Android, iOS, Web, HTTPS API, Automation, Alexa, Google Home, Other
  • Action Name
  • Action Code

Devices Tab

The Devices tab contains information about all user devices
  • Name - Name of Device
  • Status - Online or Offline
  • Model- Model of Device
  • Last Updated-Date and time of the last update
Last modified 5mo ago